Find Help: Staying at Pine Street

If you are a new guest, please call our Triage staff at 617.892.9228 so that we can work with you to arrange accommodation.

If you are a new guest, please call our Triage staff at 617.892.9228 so that we can work with you to arrange accommodation.

Emergency Shelter: What to know

COVID-19 Update

In order to control the virus and to provide as much social distance as possible, we are currently unable to offer a bed to anyone who has not stayed with Pine Street the prior night; we are doing our best to protect the health and safety of those already staying with us.

If you are a new guest, please call our Triage staff at 617.892.9228 so that we can work with you to find an alternative accommodation.

· Triage hours are every day, 10:00 am - 6:30 pm, by phone.
· Triage staff will assess your needs and have a list of resources in an attempt to resolve your immediate crisis.


If you are new to emergency shelter, or are returning after some time away, you will meet with a member of Pine Street’s Triage team to assess what can be done to immediately or very quickly resolve your need for shelter. Please note:

  • Beds are assigned daily, based upon availability.
  • There is no sobriety requirement (except at Holy Family Shelter), though alcohol, drugs and drug paraphernalia are not permitted on the premises.
  • Guests must be able to provide basic self-care.
  • Guests are allowed a limited amount of personal belongings, which must fit into a small locker.
  • Pine Street emergency shelters are for adult individuals (age 18 and over); there are no specific services for young adults.
  • Pine Street Inn’s shelters have been selected as a Best Practice for Equal Access by the US Department of Housing and Urban Development. Pine Street welcomes guests of all gender identities in its shelters. Guests are not required to identify gender.

Individuals seeking short-term emergency shelter for the first time may call Triage at 617.892.9228.

If you are not yet homeless but are at risk of becoming homeless, please contact the City of Boston Office of Housing Stability at 617.635.4200.

If your family has become homeless, please contact the Massachusetts Department of Housing and Community Development (DHCD) at 617.573.1100.

Please see this list of other helpful resources: