Case Management

Case Management

Street Outreach

Pine Street Inn’s Street Outreach programs have run every day and night since they began in 1986.

Outreach VanOutreach workers offer clothing, food, blankets, health care and human contact to the most vulnerable sector of the homeless population: those who—often struggling with mental illness and addiction—shun shelter life. The team works to build trust with these men and women. Through these relationships, many chronically homeless people have moved from the streets toward permanent housing and self-sufficiency. 


Daytime Outreach

Pine Street Inn's daytime street outreach program offers advocacy, medical and psychiatric services to homeless individuals who rarely or never seek shelter. 

Each weekday morning, outreach teams leave Pine Street's South End headquarters on foot and head to Boston's Downtown Crossing, Back Bay and North End neighborhoods. Pine Street's nighttime outreach staff and daytime team communicate daily regarding each person who has been contacted. They also collaborate with the Boston and MBTA Police departments, local businesses and citizen groups. 

If you see an individual who may be in need of daytime outreach services, please call 866.910.7463 . If the situation is an emergency, call 911.


Nighttime Outreach

More than 200 people in the City of Boston sleep on the streets each night. Pine Street is the only organization offering nightly street outreach in Boston. Staffed with counselors and nurses, Pine Street's outreach vans travel the city streets from 9 p.m. to 5 a.m., providing food, clothing, blankets, medical assistance and compassion. 

Boston residents are urged to call the Pine Street Inn outreach vans between 9 p.m. and 5 a.m. if they see a person outside who does not appear to have shelter or be adequately dressed for cold weather. The phone number is 617.633.0170. This number is only in service between the hours of 9 p.m. and 5 a.m. If the situation is an emergency, call 911.