Case Management

Case Management

Pine Street Inn Quick Facts

Founded in 1969, Pine Street Inn serves nearly 2,000 homeless individuals daily and nearly 9,000 annually, providing the full spectrum of services to help men and women reach their highest level of independence and get back to a place they can call home.


Pine Street Inn partners with homeless individuals to help them move from the streets and shelter to a home and assists formerly homeless individuals in retaining housing. We provide street outreach, emergency services, supportive housing, job training and connections to employment. We tirelessly advocate for collaborative solutions to end homelessness.


Services Include:

  • Permanent supportive housing: More than 900 tenants live in affordable housing across Boston and in Brookline, developed by Pine Street Inn since 1984.



  • Food: More than 2,700 meals are prepared each day in Pine Street's kitchen for our own use and for iCater, a social enterprise that provides catering services to businesses and area nonprofits.
  • Street Outreach:115 unsheltered homeless men and women are served daily by workers on foot and by van. Pine Street is the only organization that provides nighttime outreach in Boston.
  • Job Training & Placement: 200 men and women complete training programs each year in food services and housekeeping or work with case managers who provide assessment, counseling, placement and job retention services for job-seeking homeless men and women.


  • Mental health support & substance abuse treatment: Clinical psychiatric staff and specialized programs provide support to nearly 50 percent of Pine Street's guests and 30 percent of tenants. Post-detox and other recovery programs, including the Stabilization Program, are also offered to those in need.


  • Social EnterpriseAt Pine Street Inn, our social enterprise in food services provides training opportunities for men and women transitioning out of homeless and into the workforce. Learn more about iCater.